Refund Policy

The promise

• 14 days from confirmed delivery to request a return.
• Fit and change-of-mind returns are accepted when the item is unworn, unaltered, in the same condition received, and the Curio hangtag is still attached.
• Lifetime authenticity guarantee. If an item is ever determined to be inauthentic, we refund you in full — no time limit.

Fit and change-of-mind returns

If the piece is not quite right, contact us within 14 days of delivery. The return is eligible if the item is:

• unworn and unaltered
• in the same condition as delivered
• returned with the Curio hangtag still attached
• shipped back with tracking within 5 business days of approval

For these returns, you’re refunded the purchase price of the item. Original shipping is not refunded, and you pay return shipping.

The Curio Guarantee

A Guarantee claim is eligible if the item:

• has undisclosed damage — holes, stains, dry rot, broken hardware, or prior repairs not shown in the listing
• differs from disclosed measurements by more than 1 inch (2.5 cm)
• is materially misrepresented in era, fabric, brand, or construction
• never arrived (verified against carrier tracking)
• is not authentic — no time limit applies

When a Guarantee claim is not eligible

Vintage is one-of-one, condition is partly subjective, and our sellers describe their inventory in detail so you know what you’re buying. Guarantee claims based on the following are not eligible:

• fit or change of mind
• color variance within reason for the era and materials
• wear consistent with the stated condition grade and visible in listing photos

These may still qualify for a standard 14-day return if the item is unworn, unaltered, in the same condition received, and the Curio hangtag is still attached.

How to open a return or claim

For a fit or change-of-mind return, contact us within 14 days of delivery with your order number and a photo of the item with the Curio hangtag still attached.

For a Guarantee claim, contact us with three photos:

1. The item with the Curio hangtag still attached
2. The defect or discrepancy
3. The defect or discrepancy with a ruler or measuring tape visible for scale

We aim to acknowledge claims within 24 hours and decide within 72 hours of receiving complete documentation.

If your Guarantee claim is approved

• You’re refunded 100% of the purchase price plus original shipping
• We send you a prepaid return label — the seller covers return shipping
• You ship the item back within 5 business days of approval, tracked
• Curio absorbs the payment processing fees — you get a full refund

Why we do it this way

Curio only works if buyers trust what they’re getting and sellers can run a real business on the platform. A clear 14-day window gives buyers room to decide while keeping returns tied to unworn, tag-attached pieces. When something is misrepresented, damaged, or inauthentic, we stand behind it.